These Terms and Conditions (“Terms”) govern the use of the online flower delivery service provided by Florist St Mary Cray (“we,” “us,” or “our”). By placing an order through our website or other digital channels, you (“the customer,” “you,” or “your”) agree to these Terms. Please read these Terms carefully before using our service. These Terms apply to all flower delivery customers in St Mary Cray and the surrounding areas.
When you wish to order flowers or related products for delivery in St Mary Cray, you must follow the ordering process set out on our website. You will be guided through product selection, delivery details, personalisation options (where applicable), and payment.
1. Product Selection: Browse our current online catalogue for floral arrangements, bouquets, and gifts available for delivery in St Mary Cray and nearby areas.
2. Order Placement: After selecting an item, follow the prompts to add messages, choose delivery options, and enter the recipient's address. Ensure all information provided is complete and accurate to guarantee successful delivery.
3. Order Confirmation: Once you have completed your order and payment, you will receive an order confirmation summarising your purchase. This confirmation does not constitute acceptance of your order but does indicate we have received your request.
4. Order Acceptance: Acceptance of your order, and the formation of the contract between us, occurs when we dispatch the flowers for delivery. We reserve the right to refuse or cancel orders at our discretion, including, but not limited to, unavailability of products, pricing errors, or issues of non-compliance with these Terms.
Our aim is always to supply the exact floral arrangements and gifts as depicted on the website. However, due to the nature of flowers and their seasonal availability, substitutions may occasionally be necessary to fulfil your order to the same value and quality. When substitutions are required, we ensure that the replacement choices retain the overall style, colour scheme, and quality of your selected arrangement for your St Mary Cray flower delivery.
1. Accepted Methods: We accept payment by most major debit and credit cards, as specified on our website’s checkout page. All online flower delivery orders for St Mary Cray and neighbouring districts must be fully paid at the time of ordering.
2. Secure Transactions: Payments are processed through secure third-party gateways, ensuring your financial details are protected.
3. Order Fulfilment: Orders will not be dispatched until payment is successfully received. If your payment is not authorised, we will not process your order and you will be informed accordingly.
4. Pricing: All prices are in Pound Sterling (£) and include VAT at the prevailing UK rate where applicable. Delivery charges for St Mary Cray and other areas are displayed before payment and form part of the total order cost.
Florist St Mary Cray offers flower delivery across St Mary Cray and its surrounding areas. Delivery options, timescales, and any associated charges are set out at checkout.
1. Delivery Dates: While we strive to meet the requested delivery date, occasionally delays may occur due to factors beyond our control (such as adverse weather or unforeseen traffic conditions in St Mary Cray and surrounding regions).
2. Delivery Address: It is the customer’s responsibility to provide accurate and complete delivery details. Incorrect or incomplete information can lead to delays or failed deliveries. We cannot accept liability for unsuccessful deliveries arising from incorrect information provided by the customer.
3. Recipient’s Absence: If the recipient is unavailable at the time of delivery, our driver or delivery partner may, at their discretion, leave flowers in a safe location, with a neighbour, or as per your delivery instructions. Where this is not possible, a calling card will be left with instructions for re-delivery or collection.
We understand that sometimes you may need to cancel or amend your online flower delivery order for St Mary Cray. The policies below govern cancellations and amendments:
1. Order Cancellation: If you wish to cancel your order, you must notify us as soon as possible. Orders can be cancelled without charge up to 24 hours before the scheduled delivery. Cancellations requested less than 24 hours before delivery may be subject to charges, particularly if the flowers have been prepared or dispatched.
2. Order Amendments: Requests to modify order details (such as delivery address or personal message) prior to dispatch will be accommodated where possible. Amendments cannot be guaranteed if your flowers have already been prepared or dispatched.
3. Refunds: Where a cancellation is accepted, any refund due will be processed back to the original payment method as soon as possible, and no later than 14 working days from approval.
4. Special Occasions: During peak periods (e.g., Valentine’s Day, Mother’s Day), the cancellation window may be reduced due to increased demand. Details will be stated at checkout during such times.
Your satisfaction is important to us. If you are not entirely satisfied with your flower delivery in St Mary Cray, please contact us within 24 hours of delivery with details and photographic evidence, if available. Where appropriate, we will offer a replacement or refund at our discretion, based on the circumstances of the complaint and following inspection of the returned item, if applicable.
1. Product Quality: We warrant that our flowers and products will correspond to their description and be of satisfactory quality when delivered.
2. Limitation: To the full extent permitted by law, our total liability to you whether in contract, tort (including negligence), or otherwise shall not exceed the purchase price of the order in question.
3. Indirect Loss: We are not liable for indirect or consequential losses, including but not limited to emotional distress or missed occasions resulting from late or faulty delivery, except where required by law.
4. Events Outside Our Control: We shall not be liable for any failure to perform, or delay in performance, of any obligations if caused by events outside our reasonable control. This includes, but is not limited to, natural disasters, strikes, breakdowns in communication or supply, and traffic disruption affecting St Mary Cray and nearby areas.
1. Accurate Information: You agree to provide accurate, current, and complete information during ordering.
2. Use of Website: You must not misuse our website (e.g., introduce viruses, commit fraud) or infringe any third-party rights.
3. Personal Use: Products purchased via our online flower delivery for St Mary Cray are for personal, non-commercial use only, unless expressly agreed otherwise.
We are committed to safeguarding your personal data and complying with the UK General Data Protection Regulation (GDPR). All information supplied during the order process will be processed in accordance with our Privacy Policy and used solely for the purpose of fulfilling your flower delivery order, responding to queries, or legal compliance. We do not sell or disclose your information to third parties except as required for order processing and delivery your flowers in St Mary Cray or where required by law.
All content on our website, including images, product descriptions, logos, and branding, is owned by or licensed to Florist St Mary Cray. You may not copy, reproduce, or use any content without express permission. Use of our website for the purpose of ordering flowers online for St Mary Cray does not grant you any ownership rights over this content.
These Terms are governed by and shall be construed in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with these Terms or the use of our online flower delivery services in St Mary Cray shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms from time to time to reflect changes in law, our commercial practices, or for any other reason. Updated Terms will be published on our website and will become effective immediately upon posting. It is your responsibility to review these Terms regularly before placing an order for flower delivery in St Mary Cray and the surrounding areas.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain valid and enforceable. No waiver by us of any breach of the Terms shall constitute a waiver of any other or subsequent breach.
These Terms and Conditions apply to all orders placed with Florist St Mary Cray for delivery throughout St Mary Cray and the broader area it serves. By placing an order, you confirm your acceptance of these Terms, regardless of your specific location within our covered delivery zones.
Thank you for choosing Florist St Mary Cray for your online flower delivery needs. If you require clarification on any aspect of these Terms and Conditions, please refer to the relevant sections above or contact us for further details.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in St Mary Cray, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near St Mary Cray.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
